Last updated: August 31, 2026
HOW WE HANDLE ISSUES
Kubair aims to be fair under Indian consumer protection law. For wrong, damaged, defective, or missing items, Kubair's first remedy is replacement or correction after verification. Refunds are used where Kubair cannot reasonably replace or correct the issue, or where required by applicable law, including the Consumer Protection Act 2019.
Kubair does not offer returns or refunds for change of mind, dislike, expectation mismatch, size dissatisfaction after confirmed sizing, spiritual outcome mismatch, quote regret, price changes, or market-rate changes. Nothing in this policy limits rights that cannot be limited under applicable law.
ELIGIBLE CASES
You may request replacement or correction support if you received the wrong item, the item arrived broken or damaged, the item is materially different from the confirmed order, a paid item is missing from the package, or the product has a manufacturing or packing defect that is not natural variation. You must contact Kubair within 48 hours of delivery for damaged, wrong, missing, or defective product claims. Claims raised after this window may be rejected unless Kubair decides there is a genuine reason to review them.
EVIDENCE REQUIRED
To help Kubair verify the issue, please provide your order number or payment reference, full name and phone number used for the order, clear photos of the product and packaging, an unboxing video where available, a description of the issue, and certificate or document photos if the issue relates to certificate mismatch. Kubair may reject claims where evidence is missing, the product has been used or damaged after delivery, or the issue is reported late without a reasonable explanation.
RESOLUTION
For approved cases, Kubair may offer replacement of the same item, replacement with a similar item after customer approval, repair, correction, completion, or missing-item dispatch where practical, store credit, or a refund where Kubair cannot reasonably replace or correct the issue or where required by applicable law.
NON-RETURNABLE ITEMS
The following are not eligible for change-of-mind return: customized products; resized products; quote-led gemstones after you have approved the stone and paid the invoice; energized, programmed, purified, consecrated, or personalized spiritual products; products altered or requested specifically for the customer; products used, worn, damaged, washed, exposed to perfume, chemicals, or water, or mishandled after delivery; products returned without original packaging, certificate, invoice, tag, pouch, or documentation; digital reports after preparation has started or delivery has been made; and paid readings, healings, numerology, tarot, aura, chakra, Reiki, Akashic, Mahakali, or other spiritual services after booking, preparation, or delivery has started.
For these categories, Kubair may still review a wrong-item, transit-damage, or missing-item issue if reported within the required evidence window. The first remedy remains replacement or correction. A refund is used where replacement or correction is not reasonably possible, or where required by applicable law.
NATURAL VARIATION IS NOT A DEFECT
The following are not treated as defects: slight color variation, natural inclusions, shade or texture differences, bead size or shape variation, Rudraksha surface variation, mukhi clarity variation within the product's described category, minor polish, pattern, or mineral differences, slight differences caused by screen display or lighting, and spiritual experience or result differing from expectation.
SIZE AND FIT ISSUES
Bracelet and jewellery sizing should be checked before purchase. If the size was listed or confirmed and the product was supplied accordingly, size dissatisfaction is not eligible for return or refund. If Kubair offers resizing for a product, resizing and shipping charges may apply and must be confirmed separately.
CANCELLATIONS BEFORE DISPATCH
Prepaid physical product orders may be cancelled before dispatch if the item has not been packed, customized, resized, sourced, set, energized, or prepared specifically for the customer. If that cancellation is approved, amounts paid for the unprepared item will be refunded.
QUOTE-LED GEMSTONE CANCELLATIONS
Quote-led gemstone orders may be cancelled before you approve the stone and pay the invoice. There is no sourcing fee. After you approve the stone and pay the invoice, cancellation is not available once sourcing or special preparation has started.
LUCKY GEMSTONE FINDER
Lucky Gemstone Finder is a digital report. After preparation has started or the report has been delivered, it is final-sale except where Kubair cannot reasonably correct a delivery or content issue, or where required by applicable law. The ₹399 report amount is fully credited toward that gemstone order when you request a quote and quote the report order number. The credit is not a cash refund of the report by itself.
SERVICE CANCELLATIONS AND RESCHEDULING
Paid services, readings, healings, reports, numerology, and practitioner-led work are personalized and time-based. Rescheduling requests should be made at least 24 hours before a scheduled live session; a one-time reschedule may be allowed subject to practitioner availability. No refund is available after the session starts, report preparation begins, or service work has commenced, except where Kubair cannot deliver and cannot provide a reasonable alternative, or where required by applicable law. If Kubair or the practitioner cannot deliver the service, Kubair will first offer rescheduling, alternate delivery, or store credit.
For services that include a dispatched physical product (Chakra 8-Day Program, 7-Day Money Clearing Program, Reiki 21-Day Journey): the physical product is dispatched before or during the service period; if the service is cancelled after the product has been dispatched, the product remains with the customer and is not returnable for change of mind; if Kubair or the practitioner cannot deliver the service, Kubair will offer rescheduling, alternate delivery, or an adjustment for the service component.
REFUND TIMING
Approved refunds will be initiated through the original payment method where possible. Indicative timeline: manual UPI or bank refund usually 3 to 7 business days after approval; payment gateway refund timeline depends on the gateway, bank, wallet, or card network; store credit is issued after approval and internal verification. Bank, gateway, or platform delays are outside Kubair's control after refund initiation.
RETURN SHIPPING
For approved wrong, damaged, missing, or defective item cases caused by Kubair or courier handling, Kubair will provide return or replacement instructions and may cover reasonable return shipping. Do not send any item back without Kubair's confirmation. Unauthorized returns may not be accepted.
CONTACT FOR RETURNS AND REFUNDS
Email admin@thekubair.com or WhatsApp +91 8004455881. Please include your order number, phone number, photos, and issue description.