Last updated: August 31, 2026
Kubair is the brand of Kubair Gems & Numerology. We operate thekubair.com and related customer support channels for spiritual jewellery, quote-led certified gemstones, Rudraksha, intention kits, readings, healing services, numerology, reports, and related guidance.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how we share it, how long we keep it, and how you can contact us about your information.
By using our website, placing an order, submitting a quote request, booking a service, messaging us on WhatsApp, or otherwise communicating with Kubair, you acknowledge that you have read this Privacy Policy.
INFORMATION WE COLLECT
Contact and identity information: name, phone number, WhatsApp number, email address, billing address, shipping address, city, state, PIN code, country.
Order and transaction information: products viewed, added to cart, requested, quoted, purchased, cancelled, replaced, or refunded; order value, payment status, shipment status, courier details, tracking number; payment confirmation, UPI/payment reference, bank transfer proof, gateway confirmation; GST invoice details where issued; customer support notes related to your order.
Quote and custom-order information: stone, product, service, or intention requested; preferred size, ratti, carat, budget, certificate preference, design preference, or customization request; Lucky Gemstone Finder report order number when you ask for a gemstone quote credit; notes shared for suitability, gifting, or spiritual purpose.
Spiritual-service information: date, time, and place of birth where required; current place of stay; nickname or business name for numerology; questions, intentions, life situations, or personal context shared for a reading, healing, report, or guidance service; photos shared for aura, chakra, healing, or other service work where specifically requested; session scheduling and delivery records.
Communication information: WhatsApp messages, emails, call notes, Instagram or YouTube inquiry context, support conversations; your consent or opt-in preference for WhatsApp, email, SMS, or marketing follow-up.
Website and device information: IP address; browser, device, operating system, and approximate location; pages visited, products viewed, forms submitted, cart and checkout activity, referral source; cookies, analytics identifiers, and similar technologies.
WHY WE USE YOUR INFORMATION
We use your information to respond to your inquiries and guidance requests; create and manage orders, quotes, invoices, payments, replacements, refunds, and shipments; verify payment and prevent fraud; issue GST-compliant invoices where required; recommend suitable products or services when you ask for guidance; prepare and deliver paid reports, readings, healing sessions, numerology services, or related spiritual services; schedule sessions and communicate delivery timelines; provide customer support before and after purchase; send order updates, tracking details, service confirmations, and important account or policy notices; improve website content, product information, catalog structure, and customer experience; send promotional messages only where allowed by law and your communication preferences; and comply with legal, tax, accounting, dispute-resolution, platform, payment, and fraud-prevention requirements.
SENSITIVE SPIRITUAL-SERVICE DATA
Some services require personal or sensitive context such as birth details, personal questions, intentions, photos, or life situations. Kubair treats this information with extra care. It is collected only when needed for the selected service. It is used only to prepare, deliver, support, or document that service. It is not sold or rented, and not used for unrelated advertising.
Access is limited to Kubair's core support and operations team. When a booked service is delivered by Dr. Mmalvikaa or another named independent practitioner, that practitioner receives only the intake information necessary to perform the booked service, through Kubair. The practitioner does not message you on a personal channel. Customer support stays with Kubair.
Photos and sensitive service notes are deleted from active working devices within 30 days after service completion unless retention is legally required or needed for a live dispute, payment issue, safety concern, or customer support matter.
If you are uncomfortable sharing a specific detail, contact Kubair before booking so we can confirm whether that detail is essential for the service.
CONSENT AND WITHDRAWAL
Where consent is required, we will ask for it in a clear manner. You may withdraw consent for optional marketing communications at any time. Withdrawing consent may affect our ability to provide a requested service if the information is necessary for delivery. For example, a birth-chart-based service cannot be completed if birth details are removed before the work is done.
Promotional WhatsApp or SMS is sent only where you have opted in. We do not send promotional blasts to numbers that have not opted in.
HOW WE SHARE INFORMATION
Kubair may share relevant information with website, hosting, e-commerce, analytics, database, and security service providers; payment gateways, payment-link providers, banks, or payment reconciliation partners; courier, logistics, and fulfillment partners; Shopify; WhatsApp/Meta or other communication platforms when you message us through those channels; Dr. Mmalvikaa or another named independent practitioner when you book a service delivered by that practitioner (intake necessary for that service only); legal, tax, accounting, fraud-prevention, law-enforcement, or regulatory authorities where required; and professional advisors where needed for legal, accounting, security, or dispute-resolution purposes.
The practitioner receives only the intake information necessary for the booked service. Kubair does not share your full purchase history, browsing data, or other personal information with the practitioner. Kubair does not sell your sensitive spiritual-service data or photos.
WHATSAPP, SOCIAL MEDIA, AND EXTERNAL PLATFORMS
Kubair uses WhatsApp as a support and guidance channel. Messages sent through WhatsApp, Instagram, YouTube, payment gateways, Shopify, courier platforms, or other third-party services may also be processed under those platforms' own privacy policies. WhatsApp/Meta are their own processors for data you send on those channels. Do not send information through a channel if you are not comfortable with that channel's privacy terms.
RETENTION
Kubair keeps information only for as long as it is needed for business, service, legal, tax, accounting, safety, or dispute-resolution purposes. Order, invoice, payment, shipment, GST, tax, and accounting records are retained as required for business and legal/tax compliance. Customer support and order communication is retained while needed for support, replacement handling, or dispute resolution. Quote requests are retained while active and for reasonable business follow-up. Sensitive service photos are deleted from active working devices within 30 days after service completion unless required for a live issue. Sensitive service intake notes are deleted or minimized after service completion where no longer needed. Marketing opt-in records are retained while the opt-in is active or as needed to honor opt-out preferences.
SECURITY
Kubair uses reasonable organizational and technical measures to protect personal information. No website, messaging channel, or digital storage method can be guaranteed to be completely secure. Access to customer and service information is restricted to people and providers who need it for legitimate business or service delivery. Payment card or banking details are processed by the relevant payment provider; Kubair does not store full card details in theme code, messages, spreadsheets, or internal notes.
YOUR RIGHTS
Depending on applicable law, you may request access to, correction of, or deletion of your personal data, withdrawal of optional consent, opt-out from promotional communication, information about how your data is used or shared, and a grievance response regarding privacy handling. Privacy requests are acknowledged within 7 business days and completed as soon as reasonably possible, within applicable legal timelines under India's Digital Personal Data Protection Act, 2023.
CHILDREN
Kubair's website and services are not intended for children to use independently. If a customer is under 18, a parent or lawful guardian should provide consent and complete the purchase or service request.
CHANGES
Kubair may update this Privacy Policy from time to time. The updated policy will be posted on the website with a revised "Last updated" date.
CONTACT
For privacy questions, data deletion requests, correction requests, or withdrawal of consent, contact admin@thekubair.com or WhatsApp +91 8004455881.
Legal entity: Kubair Gems & Numerology
Registered address: 49, Arjunganj Bazar, Sultanpur Road, Lucknow – 226002, Uttar Pradesh, India
GSTIN: 09ENYPB7031P1Z5